This policy is only for Original Arts
Free shipping to AUS & NZ
Shipping, Returns & Privacy
Packaging and Shipping Policy
SAFE PACKAGING AND DELIVERY ON TIME IS A MUST!
Original arts will be packaged professionally with best material to ensure that damage is prevented during transit. I personally will be packaging all myself in my studio. I use shipping and packaging material from Australia Post and Pack & Send. Please click on the name for more information.
My arts (especially the originals) are insured from damage while in the transit. If something goes wrong, you will be refunded full or you can opt a brand new art of similar type.
Original paintings are usually shipped on your way within 2-5 business days after confirmation of order (or when full payment is received). Most international orders take about 2 - 3 weeks for delivery. In some cases it might take little longer depending on your location.
Return & Exchange Policy
CUSTOMER SATISFACTION IS OUR TOP PRIORITY!
If there was a damage to the product(s) you receive, please ensure that you photograph the package as it was received (showing the damage clearly). Send the photos to firstname.lastname@example.org along with a description of what is damaged. We will review this and if it was damaged during the transit, the product(s) will be replaced or fully refunded as soon as possible.
If you are unsatisfied with our products (s), you may return the product(s) within 14 days of receiving your order. Returns should be communicated in writing prior to returning the product(s).
In order to receive a full reimbursement of your money, the return postage must be postmarked within 14 days of receiving your order.
If all of the product(s) are returned within this time-frame in the same condition as it was when shipped, you will receive a full refund of the total purchase price or an exchange. Please note that return postage will not be refunded.
YOUR PRIVACY IS ALWAYS PROTECTED!
We ensure that we fully protect your privacy. Your information doesn't leave RW Arts! Any information collected is used only to fulfil your order and to send special offers or notice of new products. Billing information are private and confidential and your card details are SSL protected and Hyper Text Transfer Protocol Secure (HTTPS) encrypted.